Frequently Asked Questions
Everything you might want to know, in simple terms. Still stuck? DM us on Instagram.
Orders & Payments
Do you offer Cash on Delivery (COD)?
We currently don’t offer Cash on Delivery and orders are prepaid via Razorpay.
However, we do understand your concern, so we’ll share a tracking ID with you once your order is shipped, so you can follow it every step of the way.
Still unsure? Check out our reviews on Instagram Story Highlights and Google Reviews. Click here to DM us if you’d like to see more.
How do I place an order?
It’s simple! Just add your favourite picks to the cart, head to checkout, enter your details, make the payment, and your order is confirmed. That’s it.
Can I place a bulk or corporate order?
Yes, absolutely. Drop us a DM on Instagram, WhatsApp us at 9840423606, or email us at thepaperdolphin@gmail.com. We’d love to chat.
Can I get a custom order or personalized gift?
We offer customization for bulk orders, not individual ones. That said, our packaging is gift-ready — a rustic cloth drawstring bag. You can also add a personal note at checkout and we’ll make sure it’s included with love.
Shipping & Delivery
When will my order reach me?
We dispatch parcels within 2 business days. Delivery timelines vary:
- South India (major cities/towns): 2–5 days
- North India: 5–7 days
These are tentative, assuming no unforeseen delays.
Do you ship all over India?
Yes! We’re based in Chennai and we ship pan-India.
Will I get tracking info for my order?
Definitely. Once we ship your order, we’ll email you a tracking link and tips on how to follow it.
Can I opt for express delivery?
Yes! Express shipping is available. Pricing depends on parcel weight and location. Click here to DM us on Instagram with your requirements.
Cancellations & Returns
Can I cancel my order?
Once the order is placed, it cannot be cancelled. However, if you’re facing unforeseen circumstances, then DM us ASAP and we’ll try and see if a solution can be figured. A cancellation fee will be applicable for the same.
What’s your return and refund policy?
We’ve created a clean, clear, jargon-free policy so it’s easy for anyone to understand. You can read the full details here.
What if my product is damaged?
We’re so sorry if that happens! Please take a one-shot video of you unboxing the parcel and checking the contents. This helps us verify and take action — refund, replacement, or something else. All steps are explained in our policy.
Can I exchange a Blind Book Date if I’ve read the book already?
Nope, that’s part of the thrill! No exchanges even if you’ve read the book. But we try to avoid overlaps — DM us a few books/authors you’ve read and we’ll do our best to keep it fresh. No guarantees, but we always try.
Brand & Support
Who runs The Paper Dolphin?
We’re a small team, just the two of us: Urusha Maher and Rohan Jain. Partners in life and in this lovely little business. Click here to know more.
Can I change my shipping address after ordering?
Yes, as long as your order hasn’t been dispatched. Click here to DM us on Instagram.
How do I contact you for help?
The fastest way is to DM us on Instagram. You can also email thepaperdolphin@gmail.com.
Do you have a store I can visit?
We predominantly operate through our website and Instagram. We occasionally pop up at exhibitions and stalls and have a few of our products stocked in a few stores. DM us to know more.