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Disclaimer: Since this is important information, we’ll avoid using complicated jargon and explain the policies in simple terms. So don’t worry. Let’s dive in.

Shipping Process

  1. We take full payment in advance to confirm and ship your order.
  2. Once the order is placed, the shipping will occur within 48 hours.
  3. Once the payment is made, we will share an Email to confirm your order and inform you about the shipping date.
  4. Once the order is shipped, we’ll mail the tracking ID and link to the your email ID.
  5. You must track the order each day, and if you face any issues, please DM us on our Instagram, and we’ll help you figure out a solution.

Return Policy and Cancellation

  1. Once the order is placed, it cannot be cancelled after 24 hours.
  2. If the order is not delivered due to unforeseen issues, we will either resend the order or refund the amount.
  3. If the order is damaged, based on the degree of damage, we will do one of the following: 
  4. Resend the order
  5. Give an offer on the next order
  6. Give a partial
  7. Give a full refund
  8. We will need proof of damages. Hence, once you receive the parcel, please take a one-shot unedited video of you opening the package and going through the contents. Any damages you see must be documented in the same video. The video must include the complete process, from opening the package to showing the damage. You must send us this video on Instagram DMs.
  9. The video with damages must be sent within 3 days after the portal says the parcel is delivered.
  10. If the portal says the item has been delivered but you haven’t received the product, please inform us within 48 hours after the status is marked as delivered so we can try to solve the issue. The longer you take, the more difficult it becomes for us to solve the issue.
  11. One last thing: We are available on our Instagram DMs and operate through them. You can contact us there with any queries or issues. If we do not reply within 24 hours or if there’s an emergency, you can reach out to us using our WhatsApp number in the Contact Us section.